Your Australian Consumer Law rights, our 30-day change-of-mind policy, and how to start a return on a KickSplat shop order.
Under the Australian Consumer Law you're entitled to a repair, replacement, or refund if a product is faulty, doesn't match its description, or doesn't do what it should. Those rights sit above everything below and can't be excluded.
Unused gear in its original packaging can be returned within 30 days of delivery for a refund or exchange.
Return shipping for change-of-mind is at your cost; we refund once the item arrives back in resellable condition.
Custom gis (made-to-order size combinations) can't be returned for change of mind — check the size guide or contact us before ordering.
For hygiene, mouthguards and worn compression gear can only be returned if faulty.
If something arrives damaged, faulty, or isn't what you ordered, email shop@kicksplat.com with your order number and a photo. We'll cover return shipping and send a replacement or full refund — your choice.
Gym subscriptions are billed monthly and can be cancelled any time; access runs to the end of the paid month and there's no refund for part months. Membership fees you pay to your gym are set and refunded by your gym, not by KickSplat.
Refunds go back the way you paid (bank transfer) within 5 business days of us receiving the return.
Email shop@kicksplat.com with your order number (it starts with KS) and we'll sort it from there.