Under the Australian Consumer Law you're entitled to a repair, replacement, or refund if a product is faulty, doesn't match its description, or doesn't do what it should. Those rights sit above everything below and can't be excluded.
If something arrives damaged, faulty, or isn't what you ordered, email punch@kicksplat.com with your order number and a photo. We'll cover return shipping and send a replacement or full refund — your choice.
Refunds go back the way you paid (bank transfer) within 5 business days of us receiving the return.
Email punch@kicksplat.com with your order number (it starts with KS) and we'll sort it from there.